Welcome! We're excited to serve you.
These Terms & Conditions explain how our pickup and delivery laundry service works and outline the responsibilities of both Holy Sheets Laundry Service and our customers.
By scheduling service with us, you acknowledge that you have read, understood, and agree to the policies below.
Our goal is to provide dependable, professional service while making your laundry experience as simple and stress-free as possible.
To help us provide the best possible service, customers should take a few moments to prepare their laundry before pickup. These simple steps help us process your order accurately, safely, and efficiently.
Before your scheduled pickup, please:
• Check all pockets and remove cash, jewelry, keys, electronics, and other personal belongings.
• Separate your laundry into whites, lights, and darks before placing it out for pickup.
• Remove any garments that require specialty care, including hand washing, dry cleaning, stain treatment, ironing, hang drying, or any other services outside of our standard wash, dry, and fold process.
• Place your laundry in a clean plastic bag or laundry bag suitable for transportation. We recommend plastic bags to help protect your laundry from the weather during pickup. Please securely tie or close all bags to help protect your laundry during transportation.
• Leave your laundry in a clean, dry, and secure location that is protected from rain, snow, excessive heat, pets, and other outdoor conditions. Unless other arrangements have been made, your completed order will be returned to the same designated location.
• For the safety of our team, Holy Sheets Laundry Service provides pickup and delivery only at the front of the property. Laundry must be placed at the front door, front porch (including enclosed front porches), or side door. Holy Sheets Laundry Service does not enter backyards or other areas that are not readily visible from the front of the property.
• Customers are responsible for ensuring pets are secured during pickup and delivery.
• Customers are responsible for ensuring the pickup location is safely accessible.
While we make every reasonable effort to return any personal items we find, Holy Sheets Laundry Service is not responsible for cash, jewelry, electronics, keys, or other valuables left in pockets or laundry bags.
To ensure the safety of our team, our equipment, and all customer laundry, Holy Sheets Laundry Service cannot accept the following items for service:
• Clothing or linens contaminated with blood, bodily fluids, or other biohazardous materials.
• Items heavily soiled with grease, oil, chemicals, paint, or other hazardous substances.
• Laundry that is mold-contaminated or has excessive mildew.
• Items infested with insects or pests.
• Wet laundry that has a strong odor or visible mold.
If we discover items we are unable to process safely, we may decline service or return the affected items without laundering them. If this occurs, we will contact you as soon as possible to discuss the next steps.
Holy Sheets Laundry Service provides a simple wash, dry, and fold service using standard laundry detergent.
Our team makes every reasonable effort to follow garment care labels and the laundry preferences you provide when preparing each order.
For white items, bleach may be used when appropriate unless the garment care label advises otherwise or you request that bleach not be used.
Dryer sheets may be used during the drying process unless you request that they not be used.
Standard turnaround time for a complete order is 48 hours (2 business days)from the time of pickup, unless otherwise communicated. Orders Placed during the holiday season or periods of high demand may require additional time, and we will notify customers of any expected delays.
We currently do not offer the following specialty laundry services, including:
• Hand washing
• Stain treatment or stain removal
• Dry cleaning
• Ironing or pressing
• Garment repairs or alterations
• Specialty detergents or other customer-supplied fabric care products.
As Holy Sheets continues to grow, additional services may become available. We will gladly notify our customers as new services are introduced.
Holy Sheets Laundry Service handles every order with care and respect. While we make every reasonable effort to protect your garments throughout the laundering process, accidents can occasionally happen.
If one or more items are lost or damaged as a direct result of our negligence, Holy Sheets Laundry Service may reimburse the customer for the fair replacement value of the affected items, up to a combined maximum of $150 per order. This liability cap is a material term of your service agreement and applies regardless of the number or value of items affected in a single order.
Reimbursement is based on the item's current fair replacement value rather than its original purchase price.
Holy Sheets Laundry Service is not responsible for:
• normal wear and tear
• fading
• shrinkage
• manufacturer defects
• inaccurate or missing care labels
• garments unsuitable for standard laundering
• damage caused by age, prior damage, or weakened fabric.
If you believe an item was lost or damaged during service, please notify us within 48 hours of delivery, including a description of the item(s), and photos where possible, so we can review your claim promptly. Claims submitted after 48 hours may not be eligible for reimbursement. We are committed to working with our customers in a fair and respectful manner to resolve legitimate concerns.
Customers are responsible for providing a clean, dry, safe, and weather-protected location at their residence for both pickup and delivery.
Unless other arrangements have been made in advance, Holy Sheets Laundry Service will return completed orders to the same designated location at the residence where they were picked up.
If a safe delivery location is not available, someone must be present at the residence to receive the completed order at the scheduled delivery time.
If no one is available and no safe delivery location can be found at the scheduled delivery time, we will attempt to contact the customer to arrange re-delivery. A re-delivery fee of $15 may apply, and completed orders may be held at our facility for up to 8 hours before the additional storage fee of $30 applies.
If you would like us to use a different pickup or delivery location on your property, please notify us before your scheduled service.
For the safety of everyone involved, please ensure that all pets are safely secured during scheduled pickup and delivery times.
Once the completed order has been delivered to the agreed-upon location, responsibility for the order returns to the customer.
Holy Sheets Laundry Service operates on a prepaid monthly membership model. Membership fees are due before the first scheduled pickup of each billing period unless otherwise agreed upon in writing.
Scheduled pickup and delivery services are provided after the monthly membership payment has been received. Monthly membership payments are due on the 1st of each month. If payment has not been received by the scheduled billing date, upcoming service may be delayed or temporarily suspended until the account is brought current.
Each membership includes the laundry allowance and services associated with the selected plan. Laundry exceeding the monthly plan allowance may be billed at an additional cost of $22.50 per bag, as disclosed to the customer at enrollment.
Membership pricing, promotional offers, and included benefits are subject to the terms of the membership selected at the time of enrollment. Promotional offers do not alter these Terms & Conditions unless specifically stated in writing.
Customers are responsible for maintaining a valid payment method and current contact information on file to help ensure uninterrupted service.
Members may manage their membership through the Holy Sheets Customer Portal in accordance with the following guidelines:
• Members may upgrade or change their membership plan based on current membership options and availability.
• Members may pause their membership for one (1) billing cycle per calendar year by contacting Holy Sheets Laundry Service via phone and or email or Customer Portal, before the next billing cycle begins.
• Memberships may only be paused for one consecutive billing cycle.
• If a membership remains paused beyond one billing cycle, the membership will be automatically canceled to allow availability for new members.
• Members may resume their membership through the Customer Portal or contacting Holy Sheets Laundry Service before the next billing cycle begins.
• Members may cancel their membership at any time. They are to give a notice at least 5 business days before the start of their next billing cycle. Cancellation takes effect at the end of the current billing cycle.
• Membership cancellations become effective at the end of the current paid billing cycle.
• Unused laundry allowance does not roll over to future billing cycles and is forfeited upon cancellation.
• Membership fees are non-refundable for the current billing cycle once the service has begun, except required by law or at the sole discretion of Holy Sheets Laundry Service.
• Members who wish to rejoin Holy Sheets Laundry Service after canceling are welcome to enroll again based on current membership availability and pricing.
Holy Sheets Laundry Service reserves the right to refuse or suspend service when necessary to protect the safety of our team, our customers, or our equipment.
Service may be refused or suspended due to: prohibited items, unsafe property conditions, repeated non-payment, abusive, threatening, or disrespectful behavior, or failure to follow Holy Sheets Laundry Service policies or scheduled service requirements.
Whenever reasonably possible, Holy Sheets Laundry Service will explain the reason for the service refusal or suspension and, when appropriate, discuss whether the issue can be resolved before future service is scheduled.
Holy Sheets Laundry Service respects your privacy. Information collected during scheduling, enrollment, and service—including your name, address, phone number, email address, and service preferences—is used solely to provide and manage your laundry service.
By providing a mobile phone number or email address, customers agree to receive service-related communications, including:
• Appointment confirmations
• Pickup and delivery reminders
• Billing notifications
• Account updates
• Other important service announcements
Customers may opt out of promotional communications at any time; however, service-related notifications may still be sent when necessary to manage an active account or scheduled service.
Holy Sheets Laundry Service does not sell, rent, or knowingly share customer information with third parties except when necessary to process payments, operate our business, comply with legal obligations, or provide requested services.
Customers are responsible for maintaining current contact information so that important service notifications and account communications can be delivered accurately.
These Terms & Conditions are governed by the laws of the state in which Holy Sheets Laundry Service operates, without regard to conflict-of-law principles. Any dispute arising from these terms or our services will first be addressed through good-faith informal resolution, and if unresolved, through binding arbitration or the small claims court in Lebanon County.
Holy Sheets Laundry Service may update these Terms & Conditions from time to time. Customers will be notified of material changes by email or text message at least 30 days before the changes take effect. Continued use of our services after that date constitutes acceptance of the updated terms.
Holy Sheets Laundry Service is not liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, road closures, utility outages, or other circumstances that prevent safe pickup, processing, or delivery of laundry.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Customers must be at least 18 years of age to enter into a service agreement with Holy Sheets Laundry Service.