Welcome to Holy Sheets Membership
Thank you for choosing Holy Sheets Laundry Service.
This Membership Agreement explains how your monthly laundry membership works, including your membership benefits, billing, scheduling, customer responsibilities, and other important membership policies.
Our goal is to provide dependable, professional pickup and delivery laundry service while making your membership simple, convenient, and easy to understand.
By enrolling in a Holy Sheets Laundry Service membership, you acknowledge that you have read, understood, and agree to the terms of this Membership Agreement.
Membership Plans
Holy Sheets Laundry Service offers monthly laundry memberships designed to fit a variety of household sizes and laundry needs.
Each membership includes a monthly laundry allowance based on the plan you select. Your chosen membership determines the number of pounds of laundry included each month.
Membership details, available plans, and current pricing are provided on our website and may be updated from time to time.
If your laundry exceeds the monthly allowance included with your membership, additional laundry will be billed at $2.25 per pound.
Unused pounds expire at the end of each billing cycle and does not roll over into the following month.
Members may upgrade or change their membership plan in accordance with our current membership options and availability.
Billing & Payments
Membership fees are billed on a monthly basis according to the membership plan you select.
Payment is due before the start of each new membership billing cycle to ensure uninterrupted service.
Members may choose to securely save a payment method for convenient recurring monthly billing. Recurring billing is optional and may be managed through your customer account.
If payment is not received by the due date, scheduled laundry services will not begin until payment has been received.
Members may pause their membership for one (1) billing cycle through their customer account before the next billing cycle begins. Memberships may only be paused for one consecutive month. If a membership remains paused beyond one billing cycle, it will be automatically canceled to allow availability for other members.
If your laundry exceeds the pounds included in your monthly membership plan, additional laundry will be billed at $2.25 per pound and must be paid before or at the time services are completed, unless otherwise agreed upon by Holy Sheets Laundry Service.
Accepted payment methods are listed on our website and may be updated from time to time.
Customer Responsibilities
To help us provide reliable and efficient service, members agree to:
• Have laundry ready for pickup on the scheduled service day.
• Place laundry in the designated Holy Sheets laundry bag or another approved bag.
• Check all pockets before pickup. Holy Sheets Laundry Service is not responsible for items left in pockets.
• Holy Sheets Laundry Service provides standard wash, dry, and fold service only. We do not accept special washing instructions at this time.
• We do not accept laundry contaminated with blood, bodily fluids, hazardous materials, or other unsafe items.
• Ensure pickup and delivery locations are safe and accessible.
• Notify Holy Sheets Laundry Service of any changes to your contact information, service address, or scheduled pickup location.
Failure to meet these responsibilities may result in service delays or the inability to complete a scheduled pickup or delivery.
Pickup & Delivery Procedures
To help ensure reliable and timely service, the following pickup and delivery procedures apply to all memberships:
• Members are responsible for having their laundry ready by their scheduled pickup time.
• Laundry should be placed in the designated pickup location selected during scheduling.
• Holy Sheets Laundry Service will make every reasonable effort to arrive within the scheduled pickup and delivery windows.
• If laundry is not available at the scheduled pickup time, Holy Sheets Laundry Service will make one reasonable attempt to
contact the member by phone call, text message, or by ringing the doorbell, when appropriate, before leaving.
• If we are unable to reach the member or the laundry is not made available, the pickup will be considered missed. Members may contact Holy Sheets Laundry Service to discuss available scheduling options.
• Missed pickups or rescheduled services may affect the standard turnaround time, depending on scheduling availability and laundry volume.
• Members are responsible for ensuring pickup and delivery locations are safe and accessible.
• Laundry will be professionally washed, dried, folded, and delivered to the designated delivery location.
• Service delays caused by severe weather, unsafe conditions, road closures, or other circumstances beyond our control may require pickup or delivery to be rescheduled.
• Members will be notified as soon as possible of any significant scheduling changes.
Membership Changes, Pauses & Cancellation
Members may manage their membership through the Holy Sheets Customer Portal in accordance with the following guidelines:
• Members may upgrade or change their membership plan based on current membership options and availability.
• Members may pause their membership for one (1) billing cycle before the next billing cycle begins.
• Memberships may only be paused for one consecutive billing cycle.
• If a membership remains paused beyond one billing cycle, the membership will be automatically canceled to allow availability for new members.
• Members may resume their membership through the Holy Sheets Customer Portal before the next billing cycle begins.
• Members may cancel their membership at any time before the start of their next billing cycle.
• Membership cancellations become effective at the end of the current paid billing cycle.
• Membership fees are non-refundable once a billing cycle has begun unless otherwise required by law.
• Members who wish to rejoin Holy Sheets Laundry Service after canceling are welcome to enroll again based on current membership availability and pricing.
Service Limitations & Prohibited Items
To ensure the safety of our customers, equipment, and service quality, Holy Sheets Laundry Service does not accept or provide the following:
• Laundry contaminated with blood, bodily fluids, or other biohazardous materials.
• Clothing or items contaminated with hazardous chemicals or other unsafe substances.
• Fire-damaged, smoke-damaged, or water-damaged items requiring specialized restoration.
• Wet laundry that has been stored for an extended period and presents mold or mildew concerns.
• Holy Sheets Laundry Service provides standard wash, dry, and fold service only.
• We do not provide dry cleaning, hand washing, ironing, pressing, stain treatment, or other specialty cleaning services at this time.
• Customers are responsible for removing all personal belongings from pockets before pickup. Holy Sheets Laundry Service is not responsible for items left in pockets.
• Holy Sheets Laundry Service reserves the right to refuse any item that may present a health, safety, or equipment risk.
Liability & Customer Acknowledgment
While Holy Sheets Laundry Service takes every reasonable precaution to care for your laundry, members acknowledge and agree to the following:
• Holy Sheets Laundry Service is not responsible for damage caused by normal wear and tear, manufacturer defects, weak fabrics, loose buttons, zippers, or existing stains.
• Holy Sheets Laundry Service is not responsible for items left in pockets, including but not limited to money, jewelry, electronics, or other personal belongings.
• Members are responsible for checking all pockets before pickup.
• Holy Sheets Laundry Service is not responsible for color bleeding or shrinkage resulting from manufacturer defects or garments that are not properly labeled for standard machine washing and drying.
• Members are responsible for ensuring all laundry provided is suitable for standard wash, dry, and fold service.
• Any concerns regarding completed services must be reported to Holy Sheets Laundry Service within 48 hours of delivery so we may review and address the concern.
Changes to This Membership Agreement
Holy Sheets Laundry Service may update this Membership Agreement from time to time to reflect changes in our services, membership options, business practices, or legal requirements.
When changes are made, the updated Membership Agreement will be posted on our website with a revised effective date.
Your continued participation in the Holy Sheets Laundry Service membership program after changes are posted constitutes acceptance of the updated Membership Agreement.
Member Acknowledgment
By enrolling in a Holy Sheets Laundry Service membership, you acknowledge that you have read, understood, and agree to this Membership Agreement.
You also agree to follow the policies, procedures, and membership guidelines outlined by Holy Sheets Laundry Service throughout your membership.
Contact Us
If you have any questions about this Membership Agreement or your Holy Sheets membership, please contact Holy Sheets Laundry Service.
📧 Email: [email protected]
📞 Phone: (717) 373-3612
🌐 Website: www.holysheetslaundryservice.com